Refund and Returns Policy

INNOWIX Refund and Money-Back Policy

At INNOWIX, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your purchase, we are here to help. Please read our refund and money-back policy below for details on how we handle returns and refunds.

Refund Policy

• 1. Eligibility for Refunds:

  • 1.To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

  • 2.Refund requests must be made within 5 days of the purchase date. After 5 days, we cannot offer a refund or exchange.

• 2. Non-Refundable Items:
  • 1. Certain types of items are non-refundable, including:
    • 1. Gift cards
    • 2. Downloadable software products
    • 3. Some health and personal care items

  • 2.Custom or personalized items may also be non-refundable unless they arrive damaged or defective.

• 3. Proof of Purchase:
  • 1. To complete your refund, we require a receipt or proof of purchase. Please retain your order confirmation email as it will serve as your proof of purchase.
• 4. Processing Refunds:
  • 1. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  • 2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• 5. Late or Missing Refunds:
  • 1. If you haven’t received a refund yet, first check your bank account again.
  • 2. Then contact your credit card company; it may take some time before your refund is officially posted.
  • 3. Next, contact your bank. There is often some processing time before a refund is posted.
  • 4. If you’ve done all of this and you still have not received your refund, please contact us at info@innowix.in